When using our email servers you must have SMTP authentication enabled whether you have an email hosting account or a web hosting account.
To enable SMTP authentication in some common email clients:
MICROSOFT OUTLOOK EXPRESS:
- Select Tools and then Accounts.
- Click the Mail tab.
- Select the account you want to to enable authentication on and choose Properties.
- Click the Servers tab.
- Select the “Outgoing Server” Tab
- Tick “My server requires authentication”.
- Click the Settings button.
- Ensure you also select the “Use same settings as my incoming mail server” option.
- Choose Apply.
- Choose Close.
- Choose Close.
MICROSOFT OUTLOOK XP AND 2003:
- Select Tools and then Email Accounts
- Highlight View or change existing e-mail accounts then Choose Next.
- Select the account you want to to enable authentication on and choose Change.
- Choose More Settings.
- Select the Outgoing Server Tab
- Tick My outgoing server requires authentication.
- Ensure you also select the Use same settings as my incoming mail server option.
- Choose OK.
- Choose Next.
- Choose Finish.
MOZILLA THUNDERBIRD:
- Select Tools and then Account Settings.
- Scroll to the bottom of the account list and select Outgoing Server (SMTP).
- Select the account you want to to enable authentication on and choose Properties.
- Select the correct outgoing server and click Edit.
- In the Security and Authentication section, tick the Use name and password checkbox.
- Ensure your username is showing in the box, it should be in the format user+domain.tld
- Choose OK.
- Choose OK.
MAC MAIL CLIENT OSX 10.4 UPWARDS:
- Choose the Mail menu and click Preferences.
- Choose the Accounts tab
- Click the arrow box on the Outgoing Mail Server (SMTP) pop-up list and choose Add Server.
- In the Outgoing Mail Server field enter your SMTP mail server address.
- Select the check box on the Authentication list and choose Password.
- In the User Name field, enter your full email address or username.
- In the Password field, enter your e-mail password.
- Click OK.
Without SMTP authentication enabled you may receive some of the following related errors:
550 REJECTED RCPT – YOUR.HOSTNAME.COM [111.111.111.111] IS CURRENTLY NOT PERMITTED TO RELAY THROUGH THIS SERVER. Perhaps you have not logged into the pop/imap server in the last 30 minutes or do not have SMTP Authentication turned on in your email client. 250 Reset OK
SMTP ERROR FROM REMOTE SERVER AFTER RCPT COMMAND:HOST YOUR.HOSTNAME.COM [111.111.111.111]:
530 RELAYING NOT ALLOWED (ENABLE SMTP AUTHENTICATION ON YOUR EMAIL CLIENT)
503 VALID RCPT COMMAND MUST PRECEDE DATA
JUNKMAIL REJECTED – YOUR.HOSTNAME.COM (HOSTNAME) [111.111.111.111] IS IN AN RBL, see https://www.spamhaus.org/query/bl?ip=111.111.111.111 – This error is caused by the IP being in the Policy Block List (PBL), an example is here: https://www.spamhaus.org/pbl/query/PBL174229.
550-Please turn on SMTP Authentication in your mail client.
550-[111.111.111.111]:1234 is not permitted to relay through this server
550 without authentication.